// Legal Documentation
Terms & Policies
All policies apply to BrightPixelFlow, registered at Calle del Castillo, 38, 38002, Santa Cruz de Tenerife, Spain. By using our services, you acknowledge and agree to the terms outlined below.
Privacy Policy
1.1 Data Controller
BrightPixelFlow, located at Calle del Castillo, 38, 38002, Santa Cruz de Tenerife, Spain, is the data controller responsible for the processing of personal data collected through this website and related services.
1.2 Data Collection
We collect personal information solely when voluntarily submitted by users through contact forms, email correspondence, or service engagement. The data collected includes: full name, email address, phone number, project details, and billing information necessary to execute agreed-upon services.
1.3 Purpose of Processing
Personal data is processed exclusively for the following purposes: responding to inquiries, executing contracted services, processing payments, delivering project updates, and maintaining ongoing client relationships. We do not sell, rent, or share personal data with third parties for marketing purposes.
1.4 Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, plus an additional period required by applicable Spanish and EU data retention regulations. Project-related data is retained for a minimum of five years following the conclusion of the business relationship.
1.5 User Rights
Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact us at [email protected] with a verifiable identification request.
1.6 Data Security
BrightPixelFlow implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using industry-standard TLS protocols.
Terms of Service
2.1 Service Agreement
By engaging BrightPixelFlow for web design and development services, the client enters into a binding agreement governed by these terms. All project scopes, deliverables, timelines, and pricing are defined in individual project proposals or statements of work issued by BrightPixelFlow.
2.2 Project Scope & Changes
Any modifications to the agreed project scope must be submitted in writing. Scope changes may result in adjusted timelines and pricing. BrightPixelFlow reserves the right to decline out-of-scope requests that compromise project integrity or deadline adherence.
2.3 Payment Terms
Invoices are due within 14 days of issuance unless otherwise specified in the project proposal. Late payments accrue a 1.5% monthly interest charge. Services may be suspended for accounts exceeding 30 days past due.
2.4 Intellectual Property
Upon full payment, all final deliverables and associated intellectual property rights are transferred to the client. BrightPixelFlow retains the right to display completed work in portfolio presentations and marketing materials unless explicitly prohibited in the project agreement.
2.5 Client Responsibilities
The client is responsible for providing timely feedback, approving deliverables within agreed review periods, and supplying necessary content (text, images, branding assets) required for project completion. Delays in client input may extend project timelines proportionally.
2.6 Limitation of Liability
BrightPixelFlow's total liability under any agreement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
Refund Policy
4.1 Eligibility
Refund requests are evaluated on a case-by-case basis according to the project milestones completed at the time of cancellation. Work already delivered and approved by the client is non-refundable.
4.2 Cancellation Before Work Begins
If a project is cancelled before any deliverables have been produced, a full refund of any advance payment will be issued within 14 business days. Cancellations must be submitted in writing to [email protected].
4.3 Partial Refunds
For projects cancelled mid-execution, a partial refund proportional to the undelivered portion of the scope will be calculated and issued. The client retains ownership of all work completed and paid for up to the point of cancellation.
4.4 Non-Refundable Items
The following are non-refundable: domain registration fees, third-party software licenses procured on behalf of the client, stock photography or asset purchases, and work approved through formal sign-off processes.
4.5 Dispute Resolution
In the event of a dispute regarding refund eligibility, both parties agree to attempt resolution through direct negotiation. If resolution cannot be reached within 30 days, the matter will be submitted to the competent courts in Santa Cruz de Tenerife, Spain.
4.6 Refund Processing
Approved refunds are processed using the original payment method within 14 business days. Refund confirmations are sent to the email address on file. BrightPixelFlow reserves the right to deduct administrative fees for refunds exceeding €500.
BrightPixelFlow · Calle del Castillo, 38 · 38002 Santa Cruz de Tenerife · Spain
Last updated: January 2026 · Governing law: Kingdom of Spain